Technology Support Center

The Technology Support Center is located on Level A of the W. L. Lyons Brown Library, and serves as the primary point of contact for any technology questions on campus for students, faculty, and staff.

Ways to get support:

  • Open a ticket in our support portal: https://bellarmine.freshservice.com/support/home
  • Send us an email to tsc@bellarmine.edu
  • Give us a call during business hours: 502-272-8301
  • Visit the TSC during business hours: W.L. Lyons Brown Library, Level A

Hours of operation:

The Technology Support Center is open for walk-in support during the times listed below.

Summer Hours (June 1 - August 19)

  • Monday: 8:00 AM - 5:00 PM
  • Tuesday: 8:00 AM - 5:00 PM
  • Wednesday: 8:00 AM - 5:00 PM
  • Thursday: 8:00 AM - 5:00 PM
  • Friday: 8:00 AM - 4:00 PM

After-hours support is available through our partner, Louisville Geek, which provides limited phone support on behalf of the Technology Support Center. Calls placed to the Technology Support Center during non-business hours will be automatically forwarded to them. If Louisville Geek is unable to resolve your issue, a support ticket will be created, and a Bellarmine technician will contact you during the next business day.

Our office closes when the library closes early or for inclement weather. Please see the posted library hours for more information.

A lot of guidance and support can be found in these solution articles: https://bellarmine.freshservice.com/support/solutions 

The TSC provides the following technology services to the Bellarmine Community:

  • Support of University-owned computer hardware and software. This includes the resources in various computer labs and residence halls across campus.
  • Computers, projectors and portable screens for use during on campus events. This service includes the scheduled set-up and removal of the equipment. Please see the Event Request link to submit a request.
  • Basic troubleshooting and malware/virus scanning on personal computers owned by currently enrolled Bellarmine students, faculty, and staff.
  • Creation of Bellarmine photo ID’s for students, faculty and staff.

The TSC does not: :

  • Computer maintenance, repairs, upgrades, or installation of operating systems or other software on personally owned computers.
  • How-to assistance or software tutoring.

If a device in need of the above (or related) service comes to us, we will do our best to provide the best next course of action to take.